Triada Designs SRL – Terms and Conditions

Effective Date: January 31, 2026

These Terms and Conditions (“Terms”) govern your use of the services and products provided by Triada Designs SRL (referred to as “Triada Designs”, “we”, “us” or “our”), a company registered in Romania under the company VAT number RO50229311 with a registered office at Strada Horia Creanga 22-24, Timisoara, 300254, Romania.

By engaging with our services, placing an order, or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

1. Definitions

“Client” means any individual or entity who has contacted Triada Designs to request information or who has entered into a contract for the provision of standard collection jewellery or repairs;

“Standard collection jewellery” means any piece of jewellery created by Triada Designs as part of a recurring collection;

“Contract” means the legally binding agreement between Triada Designs and the Client for the provision of our products or services;

“Website” means our official website at https://triada-designs.com/

“Fee” means the total sum payable for the provision of products, services and any additional charges, including Delivery Charges

“Delivery Charge” means the cost for the delivery of the Jewellery to the Client;

“Studio” means our premises located at our registered office address, or any other premises we may use;

“Days” means all calendar days in a week, excluding Sundays and Bank Holidays in Romania

2. General Provisions

a. These Terms and the Contract constitute the entire agreement between Triada Designs and the Client. Any variations must be agreed upon in writing by an authorised representative of Triada Designs.

b. By entering into a Contract with Triada Designs, you acknowledge that you have had the opportunity to read and understand these Terms and that you agree to be bound by them.

c. You confirm that you are at least 18 years of age and legally capable of entering into a binding contract.

d. Triada Designs reserves the right to amend these Terms at any time. The version of the Terms in effect at the time of your order will apply to the Contract.

3. The Jewellery

a. Product Descriptions

We make every effort to ensure the descriptions and images of our Jewellery are as accurate as possible. However, due to the handcrafted nature of our products, minor variations in design, color and finish may occur. These variations are inherent to the process and are not considered defects.

b. Handcrafted Nature

You acknowledge and accept that as all our items are handmade or hand finished, no two pieces will be identical.

c. Hallmarking

All Jewellery meeting the required weight for precious metals will be hallmarked by an independent organisation, provided all materials were supplied by Triada Designs.

d. Sizing

The Client is responsible for providing accurate sizing for rings, bracelets and other relevant Jewellery. We will provide guidance on measuring and can arrange for sizing checks. Please be aware that some pieces may not be able to be resized and may require recreation at an additional cost.

e. Materials

We are committed to using high quality materials. All materials supplied by Triada Designs are substantially and ethically sourced where ethically sourced materials are available and/or requested by the Client.

4. Standard Collection Jewellery

a. Order & Contract

For orders placed via our Website, the Contract is formed when you successfully complete payment. You will receive an email acknowledgement of your order.

b. Availability

All orders for Standard Collection Jewellery are subject to availability. If a product cannot be supplied, we will inform you as soon as possible and issue a full refund within five business days.

c. Nature of Standard Collection

The Client acknowledges that goods categorized as “Standard Collections” are commercial-grade, non-bespoke products. These items are sourced by Triada as (i) completed wholesale inventory or (ii) goods assembled from standardized components. The Client expressly agrees that Standard Collections are sold “as-is” according to Triada’s uniform specifications. Triada hereby disclaims any obligation to provide personalization, alterations, or bespoke modifications for any item within a Standard Collection. Any deviation from standard specifications must be executed via a separate, written “Custom Works Addendum” signed by both parties.

d. Material Availability and Substitution

Triada’s performance is subject to the availability of third-party materials and wholesale inventory. In the event of a shortage, discontinuation, or force majeure event affecting specific components, Triada Designs SRL reserves the unilateral right to substitute materials with alternatives of substantially similar quality, aesthetic, and utility. The exercise of this right shall not constitute a material breach of contract, nor shall it entitle the Client to any price rescission or refund, provided the substitute maintains the core functional specifications of the original order.

5. Delivery & Risk

a. Delivery Times

Delivery times are estimates only. While we aim to dispatch stock items within five business days and Standard Collection Jewellery within two to eight weeks.. Time is not of the essence for delivery unless expressly agreed in writing.

b. Statutory Delivery Period:

In line with EU consumer law, if no specific delivery period is agreed upon, the Company undertakes to deliver the goods without undue delay and no later than thirty (30) days from the conclusion of the contract. period.

c. Time is Not of the Essence:

Time is not of the essence for delivery unless expressly agreed upon by an authorized representative of Triada Designs in writing, specifying that delay will constitute a breach.

d. International Orders

Client Responsibility (DAP):

The Client is the importer of record and is solely responsible for all customs duties, import taxes, value-added taxes (VAT), and fees associated with international deliveries outside the country of dispatch.

Failure to Pay Duties: Failure by the Client to pay these charges will result in the shipment being held or returned to Triada Designs. In such cases: * The Client remains liable for the original shipping costs. * Any costs incurred by Triada Designs for the return shipment, customs charges, or administrative fees will be deducted from any eligible refund for the product.

e. Transfer of Risk

The risk of loss or damage to the Jewellery transfers to the Client when the Client, or a third party designated by the Client (other than the carrier), acquires physical possession of the goods.

6. Repairs and Client Materials

a. Repair Assessment and Quotation

All repairs require a detailed physical inspection at our Studio before Triada Designs can provide a final and binding quotation for the work required. The item will not be worked on until the Client accepts and pays the stipulated deposit or full fee.

b. Client Supplied Materials and Release of Liability

If the Client provides their own stones, materials, or components for use in a repair , the Client acknowledges that Triada Designs assumes no liability for damage, chipping, or breakage that may occur to such client-supplied materials during the repair or setting process due to factors outside our control, including the unknown quality, condition, or inherent weakness of the material. The Client must sign a specific Material Waiver to this effect before work commences.

c. Limitation on Services

We reserve the right to decline any repair work, including but not limited to: a. Items determined to be imported replica goods. b. Items that have been previously repaired or modified by an unverified third party. c. Items where the original materials or condition make the work technically unviable or pose undue risk. Triada Designs warrants that all accepted repairs will be undertaken with reasonable skill and care by qualified professionals.

7. Payment Terms and Title

a. Payment Obligations

Standard Collection: Full payment for Standard Collection Jewellery is required at the time the order is placed.

Retention of Title: Title and ownership of the Jewellery shall not pass to the Client until Triada Designs has received the full, cleared purchase price and all outstanding sums related to the work.

b. Late Payment and Fees

Any invoice for commercial clients or non-consumer transactions that is not paid within thirty (30) days of issue will accrue interest at a rate of eight percent (8%) per annum above the Bank of Romania base rate, plus standard debt recovery charges permissible under applicable law.

Lien and Notice of Intention to Sell Goods

Lien: The Company shall have a possessory lien over any Client-supplied Jewellery or materials held at our Studio for the purpose of repair, to the extent of all outstanding amounts owed by the Client.

Notice to Sell: If any invoice related to repair work remains unpaid for more than ninety (90) days, we reserve the right to issue a formal Notice of Intention to Sell Goods. This notice will inform the Client that the Jewellery will be sold at the prevailing market rate to recover all outstanding sums (including the original invoice, accrued interest, storage costs, and selling expenses). Any remaining balance after recovery will be remitted to the Client.

8. Returns & Cancellations

a. Standard Collection Returns

You may cancel an order for Standard Collection Jewellery within 14 days of receipt, provided the Jewellery is not personalized and has not been worn, used, or damaged. You are responsible for the safe return of the item, including all return shipping and insurance costs.

b. Non-Returnable Items

Standard Collection Jewellery and earrings (for hygiene reasons) cannot be returned or refunded unless they are found to be faulty.

c. Cancellations

We reserve the right to cancel any order without liability if we are unable to supply the item due to circumstances beyond our control.

9. Right of Withdrawal

Right of withdrawal Pursuant to the Directive 2011/83/EU on consumer rights (as transposed into national law in Germany, Romania, and other EU Member States), any natural person acting for purposes which are wholly or mainly outside that person’s trade, business, craft, or profession (“the Consumer”) who enters into a distance or off-premises contract of sale with Triada Designs SRL shall have the unqualified right to withdraw from the contract without giving any reason. Preconditions for Immediate Digital Content Supply. For the supply of digital content which is not supplied on a tangible medium, the commencement of performance and provision of access will be subject to the prior explicit consent and acknowledgement of the Data Subject (the “Consumer”). Explicit Consent and Waiver Requirement. Prior to the commencement of the download or streaming of any such digital content, the Consumer shall be presented with a dedicated, affirmative, and pre-unticked mechanism (such as an independent checkbox) to collect: – Explicit Consent: The Consumer’s explicit consent to begin the supply of the digital content immediately during the statutory withdrawal period. – Waiver Acknowledgement: The Consumer’s explicit acknowledgement and agreement that by consenting to immediate performance, they forfeit their statutory Right of Withdrawal under Directive 2011/83/EU, Article 16(m). Binding Effect. By selecting the affirmative mechanism described in XIII.2, the Consumer explicitly waives their right to withdraw from the contract once the performance of the digital content supply has begun. Withdrawal Period The Consumer may exercise this right within a period of fourteen (14) calendar days. · For Goods: The period shall commence from the day on which the Consumer, or a third party other than the carrier and indicated by the Consumer, acquires physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the period commences from the day the Consumer acquires possession of the last good. · For Services and Digital Content: The period shall commence from the day of the conclusion of the contract. Procedure for Exercise To exercise the right of withdrawal, the Consumer must inform Triada Designs SRL of their decision to withdraw from the contract by means of an unambiguous statement (e.g., a letter sent by post or e-mail) delivered to the Data Controller contact details provided in the Imprint/Legal Notice. The deadline is met if the Consumer sends the communication concerning the exercise of the right of withdrawal before the 14-day period has expired. Effects of Withdrawal If the Consumer withdraws from this contract, the Company shall reimburse to the Consumer all payments received from the Consumer, including the costs of standard delivery (excluding supplementary costs resulting from the Consumer’s choice of a type of delivery other than the least expensive standard delivery offered by the Company), without undue delay and in any event not later than fourteen (14) days from the day on which the Company is informed of the Consumer’s decision to withdraw. The Company shall carry out such reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise. Return of Goods Obligation: The Consumer shall send back the goods without undue delay and in any event not later than fourteen (14) days from the day on which the Consumer communicates their withdrawal from the contract. The Consumer shall bear the direct cost of returning the goods. The Company reserves the right to withhold reimbursement until the Company has received the goods back or the Consumer has supplied evidence of having sent back the goods, whichever is the earliest. Exceptions to the Right of Withdrawal The right of withdrawal shall not apply to the following contracts, which pertain to the specific offerings of Triada Designs SRL:

Exemption Category	Application to Triada Designs SRL	Legal Justification (Directive 2011/83/EU, Article 16)
Customised/Personalized Goods	The supply of goods that are clearly personalised or made according to the Consumer’s specifications (e.g., engraved jewelry, name rings, or made-to-order personalized components of membership drops).	Article 16(c)
Sealed Goods (Health/Hygiene)	The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., certain earrings or intimate apparel products).	Article 16(e)
Digital Content	The supply of digital content (e.g., exclusive membership downloads, guides, or digital bonuses) which is not supplied on a tangible medium, where the performance has begun with the Consumer’s express prior consent and their acknowledgement that they thereby lose their right of withdrawal.	Article 16(m)
Services Fully Performed	The supply of services (e.g., 1:1 online soul sessions/consultations) where the service has been fully performed and the performance has begun with the Consumer’s express prior consent and acknowledgement that they will lose their right of withdrawal once the contract has been fully performed by the Company.	Article 16(a)

10. Copyright and Intellectual Property Notice

a. Ownership of Materials: All content, designs and intellectual property associated with Triada Designs, including but not limited to:

Jewellery and Fashion Products: All jewellery and fashion product designs, including their visual appearance, concepts and specifications.
Digital Content: The entire content of our Website, including text, graphics, logos, images, audio clips, video and digital downloads. This also covers all materials provided as part of our 1:1 consultation services, subscription/membership offerings, and any other digital or physical components.
Branding: All trademarks, trade names, logos and service marks used in connection with Triada Designs.

b. Exclusive Rights

The aforementioned materials (“Copyrighted Materials”) are the exclusive property of Triada Designs SRL or its content suppliers and are protected by EU laws and international copyright laws.

c. Permitted Use

You may view and use the Copyrighted Materials for your personal, non-commercial use only. This includes accessing our Website, purchasing our products and engaging in our consultation or membership services.

d. Prohibited Use

Without our express written consent, you are strictly prohibited from:

a. Reproduction: Copying, reproducing or creating derivative works based on our product designs or any other Copyrighted Materials.

b. Distribution: Selling, reselling or distributing any of our Copyrighted Materials, whether digital or physical.

c. Commercial Use: Using any of our Copyrighted Materials for any commercial purpose, including display our holiday home listings on your own platform without our explicit permission.

d. Modification: Altering, modifying or reverse engineering any of our products or digital content.

e. Consequences of Infringement

Any unauthorised use of our Copyrighted Materials is a direct violation of our intellectual property rights and may result in legal action, including claims for damages, injunctive relief and legal costs.

f. Third Party Content

Our Website may contain content from third parties, such as links to Airbnb or Booking.com for holiday home bookings. Such content is the property of its respective owners, and its use is governed by their separate terms and conditions. Triada Designs does not claim ownership of or responsibility for this third party content.

All intellectual property rights, including but not limited to copyright, designs, trademarks, and branding materials, remain the exclusive property of Triada Designs. Any unauthorized reproduction, copying, or use of our designs or materials is strictly prohibited and will result in legal action.

11. Limitation of Liability

In no event shall Triada Designs, our subsidiaries, officers, directors, employees or suppliers be liable for any damages, whether direct, indirect, general, special, compensatory or incidental, arising from or related to your use of our Website, our services, or this agreement. This includes, without limitation, damages for lost profits, bodily injury, emotional distress, or any other special, incidental, or consequential damages.

Nothing in these Terms and Conditions is intended to, or shall, exclude or in any way limit either party’s liability where it would be unlawful to do so. This includes, without limitation, liability for: (a) Death or Personal Injury caused by the party’s negligence (or the negligence of its employees, agents, or subcontractors); (b) Fraud or Fraudulent Misrepresentation. Any liability that cannot be excluded or limited under applicable law, including, but not limited to, liability for gross negligence or wilful misconduct.

Saving Provision. Subject to the exceptions detailed above, the remaining provisions of these Terms and Conditions relating to the limitation of liability shall remain in full force and effect.

Our liability, and as applicable, the liability of our subsidiaries, officers, directors, directors, employees and suppliers, to you or any third party in any circumstance is limited to the greater of; (a) the total amount of fees you paid to Triada Designs in the 12 months before the action giving rise to the liability, or (b) 100 Euros.

a. Force Majeure

Triada Designs is not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, war, pandemics, or government actions.

b. Indirect Loss

We are not liable for any indirect or consequential losses incurred by the Client or any third party.

c. Client’s Negligence

We accept no liability for damage to Jewellery that is a result of the Client’s failure to follow our care instructions or for any issues arising from materials supplied by the Client.

12. Data Protection

We will handle all personal data in accordance with our Privacy Policy. We will not share your data with third parties for marketing purposes.

At Triada Designs, we are committed to protecting your privacy. We will not sell or disclose your personal information to third parties without your explicit consent, except as described in our Privacy Policy or as required by law.

Disclosure of Key Data Processors. In order to provide the Services, the Controller utilizes third-party providers who act as data processors and provide essential hosting and infrastructure services (the “Processors”). By accepting these Terms, the Data Subject acknowledges and consents to the use of the following Processors for the purposes of storage, processing, and transmission of Data:

Hosting and Infrastructure: GoDaddy (utilizing servers located within the European Union).
E-commerce and Transactional Services: Shopify.
Content Management System (CMS): WordPress.[SS1]

GDPR Compliance and Data Processing Agreements (DPAs). The Controller confirms that each of the Processors listed mentioned above is legally bound by a comprehensive, written Data Processing Agreement (DPA) that meets or exceeds the requirements set forth in Article 28 of the EU General Data Protection Regulation (GDPR). These DPAs specifically govern the processing of personal data on our behalf and obligate the Processors to implement appropriate technical and organizational measures to ensure the security and confidentiality of the Data Subject’s data.

We store and process your data on secure servers in the European Union. These systems are protected by a combination of physical and technological security measures to ensure your information remains confidential and secure. For more details on how we collect, use and protect your data across all our services, please refer to our full Privacy Policy.

13. Breach and Termination of Services

Without limiting any other remedies, Triada Designs may, without notice and without a refund of any fees, take any of the following actions if a user is suspected of a breach:

a. Delay or remove a user’s consent

b. Temporarily suspend or indefinitely suspend a user’s account privileges or terminate their account

c. Prohibit a user’s access to the Website and all of our services.

d. Refuse to provide future services to the user.

e. Take any necessary technical or legal steps to prevent the user from accessing our platforms

These actions may be taken if we suspect that a user has violated this Agreement, our Privacy Policy, or any other policy or guideline. This also applies if we are unable to verify a user’s personal information or believe the user has engaged in improper or fraudulent activity. Our goal is to protect our business, our users, and our community from any actions that could cause legal liability or financial loss.

14. Intellectual Property

The name “Triada Designs,” alongside all associated logos, trade dress, scripts, and interface elements (collectively, the “Proprietary Marks”), are the exclusive intellectual property of Triada Designs SRL. Notwithstanding the registration status of any specific Mark, Triada Designs SRL reserves all rights under common law and applicable statutory intellectual property frameworks. The Client is strictly prohibited from using the Proprietary Marks in any manner, including within domain names, meta-tags, or email addresses, that is likely to cause consumer confusion or dilute the brand’s distinctiveness. All goodwill arising from the use of these Marks shall inure solely to the benefit of Triada Designs SRL.

15. Restricted Activities

Your use of our Website, your account, and any content you provide (Your Content) shall not, directly or indirectly:

General Prohibitions

a. Be false, inaccurate or misleading: Your information and content must be truthful and not misrepresent your identity or the product/services you are associated with.

b. Involve deceptive or fraudulent practices, including the sale of illegal, counterfeit or stolen items

c. Modify or interfere with our platform: This includes hacking the site, modifying another website to falsely imply an association with Triada Designs, or using any automated system to access our services in a manner that sends more request messages to our servers than a human can reasonably produce in the same period.

d. Infringe on intellectual property or privacy rights. You must not violate the copyright, patent, trademark, trade secret or other proprietary rights, or the rights of publicity or privacy of any third party. This includes using content you do not have the right to use, such as images of products you don’t own.

e. Be defamatory, threatening or harassing. You must not engage in conduct that is defamatory, unlawfully threatening, or harassing. You also cannot impersonate or intimidate any person, including Triada Designs staff or other users, or misrepresent your affiliation with any person.

Content and Product Restrictions

a. Violate legal and safety standards. You shall not offer products that have been identified as hazardous to consumers by the relevant authorities in the European Union (“EU”) or the target countries (US, Australia, UAE), such as the EU General Product Safety Directive (“GPSD”).

b. Contain harmful or inappropriate material. Your content must not be obscene or contain child pornography, or contain or transmit any code of a destructive nature, such as viruses, that may damage or interfere with our systems or data.

c. Relate to prohibited goods and services. You cannot link to, reference, or contain descriptions of goods or services that are prohibited under this Agreement or any of our official policies.

d. Cause legal or financial harm. Your actions must not create liability for Triada Designs or cause us to lose the services of our suppliers.

Compliance and Accountability

a. You shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations, including those of Romania as our country of operation, and those governing consumer protection, e-commerce and product safety in your location and in our target markets (EU, US, Australia, UAE).

b. Any breach of these terms may result in the suspension or termination of your account and access to our services, as outlined in our other policy documents.

16. Fee Evasion and Unauthorised Activity

a. Accurate Representation of Fees: The prices and fees for all of our products and services, including e-commerce purchases, 1:1 consultations and subscription / membership fees, are stated in our Website. Any attempt to alter the stated price or fee for the purpose of avoiding charges is strictly prohibited.

b. Prohibited Activities: You shall not engage in any activity intended to evade or circumvent the fees for our services. This includes, but is not limited to:

Misrepresenting your location to access different pricing tiers or to avoid international shipping fees.
Using another user’s account without express permission from both the account holder and Triada Designs
Sharing login credentials for subscription or membership services with non-subscribers to avoid fees.

c. Violation Consequences: Any attempt to evade fees or engage in unauthorised activity may result in immediate suspension or termination of your account and refusal of service, without a refund of any fees already paid. You will also be held liable for any unpaid fees and damages incurred by Triada Designs.

17. User- content, Third Party Websites and Assumption of Risk

By using Triada Designs’ services, you acknowledge and accept certain risks associated with dealing with other individuals and third-party platforms.

a. User Content and Interactions

Triada Designs does not control the content provided by users on our site or through our services. This includes any information, opinions or materials exchanged during 1:1 consultation services. You may encounter content that you find offensive, harmful or inaccurate. We are not responsible for the actions or omissions of other users. You agree to exercise caution, common sense and practice safe interactions when using any of our services.

b. Third Party Websites and Resources

Our website and services may contain links to or references to outside websites and resources, such as Airbnb and Booking.com for holiday home listings. Triada Designs is not responsible for the availability of these external sites, nor do we endorse or assume any responsibility for their content, advertising, products or other materials. You acknowledge and agree that Triada Designs shall not be held liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content, goods or services available on or through these external websites or resources.

Reservation Fulfillment Disclosure: All reservations, bookings, and availability checks for services offered by Triada Designs (including accommodations, experiences, or consultations requiring scheduling) are handled exclusively via designated third-party booking platforms (e.g., Airbnb, third-party scheduling software).

Payments and Data Disclaimer: Triada Designs does not process or store any financial information, manage payment transactions, or maintain the underlying personal data for these reservations. All such transactional and personal data handling activities are carried out entirely by the respective third-party platform.

Customer Obligation: By initiating a booking, you acknowledge and agree that your relationship concerning payment, data security, cancellation fees, and reservation management is governed solely by the terms, conditions, and privacy policies of the relevant third-party platform. Please refer directly to the applicable platform’s policies for information regarding payment processing, data handling, and dispute resolution related to your reservation.

c. User Responsibility for Content and Activities

You are solely responsible for your conduct and activities on Triada Designs’ websites and platforms. You are also responsible for all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items and links that you submit, post and display (“Content”).

This responsibility extends to all aspects of your engagement with our services, including but not limited to:

E-Commerce: Any product descriptions or reviews you post
1:1 Consultation Services: The information and materials you share during your sessions.
Subscription/Membership Offerings: Any content you submit or interact with within the member areas.
Holiday Homes: The information and images you use in inquiries or communication regarding bookings.

This obligation of compliance applies worldwide, including but not limited to the laws of Romania, the European Union (GDPR/DSA), the United States, Australia, and the United Arab Emirates (UAE). The User acknowledges that they are solely responsible for ensuring their Content does not violate third-party intellectual property rights, data privacy statutes, or public order regulations in any jurisdiction where Triada’s services are accessible. Any breach of this Section shall constitute a material breach of Agreement, and the User agrees to indemnify and hold Triada Designs SRL harmless against any third-party claims or regulatory fines arising from such non-compliance.

18. Membership and Subscription Services

a. Enrollment and Membership Benefits

We may offer various paid membership or subscription models (“Membership”) that provide members with access to exclusive benefits, which may include, but are not limited to : exclusive digital content and downloads, discounted product bundles, early access to new collections, personalised and made to order jewelry services, such as name rings, engraved charms, exclusive product drops and recurring physical items or welcome gifts. The specific benefits, pricing and duration of your Membership will be clearly detailed on the sign up page prior to your enrolment.

b. Recurring Payments and Billings

Authorization: By subscribing to a Membership, you agree to pay the recurring subscription fees at then current rate and authorise us, or our third party payment processor, to charge your designated payment method on a recurring basis, such as monthly, quarterly or annually, until you cancel your Membership.
Payment Processing: All payment transactions are processed by secure third party payment processors, such as Stripe or PayPal, who comply with the Payment Card Industry Data Security Standard (“PCI-DSS”). We do not directly store your full payment card details. You are responsible for ensuring your payment information is current and valid. Failure to do so may result in the suspension or termination of your Membership benefits.
Billing Cycle: Subscription fees will be billed in advance of the applicable period. We reserve the right to change our subscription fees at any time, but any price changes will only apply to renewal periods after we have notified you.

c. Term, Renewal and Cancellation

Automatic Renewal: Your membership will automatically renew for successive periods of the same duration (e.g., month to month, year to year) unless you cancel your Membership prior to the start of the next billing cycle.
Cancellation: You may cancel your Membership at any time through your account dashboard or the website or by contacting our customer support team. Your cancellation will take effect at the end of your current paid subscription period, and you will retain access to the benefits until that time. No partial refunds will be issued for a cancellation that takes effect mid cycles, unless otherwise required by law.
Termination by us: We reserve the right to terminate or suspend your Membership and access to the benefits at our sole discretion, without notice, if you breach these Terms and Conditions.

d. Refunds

Digital Benefits: Due to the immediate nature of digital content access, fees paid for digital Membership benefits are generally non-refundable, except where required by law (e.g., in the EU, you may have the right of withdrawal unless you have expressly consented to the immediate performance of the contract and acknowledged that you thereby lose your right of withdrawal).
Physical and Custom Goods: Refunds for physical items, welcome gifts and custom jewelry purchased as part of the Membership are governed by the dedicated Return and Refund Policy section below.

e. Data Protection and Marketing Consent

Data Collection and Processing: Enrollment in a Membership requires the collection and secure processing of personal data, including but not limited to your name, email address, shipping address and payment details. The data is processed in accordance with our Privacy Policy and all applicable data protection laws, including the General Data Protection Regulation (“GDPR”).
Explicit Marketing Consent: By checking the relevant box during signup, you provide your explicit, separate consent to receive marketing communications, such as newsletters, product updates and exclusive Member offers, via email or other communication channels. You may withdraw this consent at any time by following the unsubscribe link in the communication or updating your communication preferences in your account settings.

f. Consent to Marketing Communications

Independent and Unbundled Consent: Consent for the receipt of Marketing Communications shall be obtained strictly independently and separately from the acceptance of the primary service agreement, subscription terms, or the completion of any core transaction. Under no circumstances shall consent for Marketing Communications be a precondition for accessing the core service.
Method of Affirmative Opt-In. Consent for Marketing Communications must be granted through a clear, unambiguous, and affirmative action by the user (the “Data Subject”). Specifically:

a. Separate Mechanism: A distinct mechanism (e.g., a dedicated, independent checkbox) shall be presented solely for the purpose of agreeing to receive Marketing Communications.

b. Pre-Unticked Status: This mechanism shall be set to a pre-unticked or non-selected state by default, requiring the Data Subject to intentionally select the option to opt-in.

c. Clarity and Specificity: The purpose of the Marketing Communications consent must be clearly and specifically described adjacent to the opt-in mechanism (e.g., “I wish to receive promotional offers and news via email.”).

Compliance and Definitions. This clause ensures adherence to the principles of specific and unbundled consent as mandated by the EU General Data Protection Regulation (GDPR) and supports best practices for commercial email transmission under the FTC CAN-SPAM Act. “Marketing Communications” are defined as any promotional, commercial, or informational messaging not strictly necessary for the core performance of the contracted service or for mandatory service notifications (e.g., security updates, billing confirmations).

d. Personalised and Made to Order Items

Fulfilment Time: Items that are personalised (e.g., name rings, engraved charms) or made to order require production time in addition to standard shipping time. You acknowledge that this may result in extended fulfilment times, which will be clearly indicated on the product page or at checkout.
Customization and Finalty: Orders for personalised or made to order items are considered final once production has begun. You are responsible for ensuring the accuracy of all customization details (e.g., spelling, sizing) at the time of order.
Return Limitations for Customized Goods: Due to unique, customized nature of these products, they cannot be returned or exchanged under the standard Return and Refund Policy, unless the item is faulty, damaged or significantly not as described. This limitation under EU Consumer Law (Directive 2011/83/EU, Article 16, c).

e. International Shipping and Customs

Customer Responsibility for Import Charges. The customer (or “Buyer”) is designated as the Importer of Record for all international shipments. As such, the customer is solely responsible for paying all levied import duties, customs taxes, value-added taxes (VAT), or any other governmental charges associated with the importation of the goods into the destination country. These charges are imposed by the destination country’s government and are separate from the product price and shipping charges collected by the Seller.
Non-Refundability of Import Charges. In the event that a product is returned by the customer for a refund, exchange, or any other reason, the original import duties, customs taxes, and VAT paid by the customer to their local governing authority are not refundable by the Seller. The Seller is unable to recover these third-party governmental charges. The customer must seek any potential reimbursement for these charges directly from their country’s customs or tax authority. Import duties and taxes are the customerʼs responsibility and are not refundable upon return.
Trade Disclosure Compliance. This disclosure is made to ensure compliance with international trade transparency requirements, including standards established by the U.S. Customs and Border Protection (CBP) and the Australian Border Force (ABF) for informing consumers of their full import liabilities.

19. Governing Law

These Terms and Conditions and any disputes arising from them shall be governed by, and construed in accordance with, the laws of Romania.

Application of Mandatory Consumer Protection. Notwithstanding the designation of any specific governing law (such as Romanian law) elsewhere in these Terms and Conditions, the provisions of this Agreement shall not operate to exclude or restrict the rights or remedies provided to a customer (the “Consumer”) under the mandatory, non-derogable consumer protection laws of the country where the Consumer is habitually resident.

Prevailing Provisions. Where a mandatory consumer protection provision in the Consumer’s country of residence (including, but not limited to, jurisdictions within the European Union, the United Kingdom, the United States, Australia, and the United Arab Emirates) grants a right or imposes an obligation that cannot be waived by contract, such mandatory provision shall prevail and be given effect solely to the extent necessary to ensure compliance with that local law. In all other respects, these Terms and Conditions and the specified governing law shall remain in full force and effect.

Severability. If any part of these Terms is deemed void or unenforceable in a specific jurisdiction due to prevailing mandatory local law, the remaining provisions of these Terms shall remain valid and enforceable to the fullest extent permitted by law.

20. Dispute Resolution

a. If a dispute arises between you and Triada Designs, we strongly encourage you to contact us directly first to seek a resolution. We are open to reasonable requests to resolve disputes through alternative methods, such as mediation or arbitration, before resorting to litigation.

b. Releasing Triada Designs from Disputes: In the event of a dispute with another user or a third party (for example, regarding a holiday home booking made through a third-party site), you release Triada Designs, our officers, directors, agents, subsidiaries, joint ventures and employees from all claims, demands and damages (both actual and consequential) of every kind and nature. This includes claims known and unknown, suspected and unsuspected, that arise from or are in any way connected with such disputes. We recommend that you report any user-to-user disputes to the appropriate local authorities or a certified mediation service.

c. Mandatory ODR Platform Disclosure. Pursuant to Article 14 of the EU Regulation 524/2013 on Online Dispute Resolution for consumer disputes, Consumers residing in the European Union (EU) or the European Economic Area (EEA) have the right to seek resolution of consumer disputes with the Seller via the EU Commission’s Online Dispute Resolution (ODR) platform.

d. ODR Platform Access Link. The EU Commission’s ODR platform is an access point for Consumers and Traders to settle disputes out-of-court concerning obligations arising from online sales contracts or online service contracts. The ODR platform is available to all EU consumers at the following permanent link: https://ec.europa.eu/consumers/odr/

21. Confidentiality

a. Confidential Information Defined

The Client acknowledges that during their use of our services, including but not limited to e-commerce transactions, 1:1 consultation services, membership based offerings and holiday home bookings, Triada Designs may have access to certain sensitive, non-public information. This includes personal data, financial information, business plans and personal insights shared during consultation sessions (“Confidential Information”).

b. Our Commitment to Confidentiality

Triada Designs undertakes to maintain the strict confidentiality of all Confidential Information. We will not, without your prior written consent, use, disclose or otherwise exploit such information for our own account or for the account of any third party, except as necessary to provide our services to you or as required by law.

c. Application Across Services:

1:1 Consultation Services: For “soul sessions” and other consultation services, we acknowledge the highly sensitive and personal nature of the information shared. We will treat all such information with the utmost discretion and confidentiality. Any notes or records taken during these sessions will be stored securely and deleted upon your written instructions, unless otherwise required for legal compliance or business record-keeping.
E-commerce and Subscriptions: Confidential Information related to your e-commerce purchases, order history and subscription preferences will be handled in accordance with our Privacy Policy.
Holiday Homes: Personal information provided during the booking process for holiday homes will be used exclusively for the purpose of processing your reservation and providing related services. We will share your data with third party platforms (e.g., Airbnb, Booking.com) only to the extent necessary to complete the booking.

d. Exclusions from Confidentiality

The confidentiality obligations set forth in this provision shall not apply to information that:

Is or becomes publicly available through no fault of Triada Designs;
Was already in our possession prior to the time you disclosed it;
Is rightfully obtained by us from a third party without any obligation of confidentiality; or
Is required to be disclosed by law, regulation or a valid court order, provided that we give you prompt notice of such requirement so that you may seek a protective order or other appropriate remedy

e. Data Security

We are committed to protecting your Confidential Information and will implement and maintain reasonable and appropriate administrative, physical and technical security measures to prevent unauthorised access, use or disclosure of such data. Our data handling practices are detailed in our Privacy Policy, which is available on our Website.

f. Survival

This confidentiality provision shall survive the termination or expiration of any contract or agreement between you and Triada Designs.

g. Notice

Method of Notice: Except as otherwise explicitly provided in these Terms and Conditions, any notices, requests or other communications shall be given as follows:

(i) To Triada Designs: All formal notices to Triada Designs shall be sent by email to our designated legal department email address at info@triada-designs.com. For physical correspondence, notices may be sent by postal mail to:

Triada Designs SRL

Attn: Legal Department

info@triada-designs.com

(ii) To the Client: All notices to you, the Client, will be sent to the email address you provided to Triada Designs during the registration process for any of our services, including e-commerce, consultations or memberships, or to any updated email address you have provided in writing. Alternatively, we may give notice by postal mail to the address you have provided to us.

Timing of Notice

(i) Email : Notice sent by email shall be deemed to have given 24 hours after the email is sent, unless the sending party receives a notification that the email address is invalid.

(ii) Postal Mail: Notice sent by postal mail shall be deemed to have been given five business days after the date of mailing.

Intellectual Property Infringement Notices

For any issues related to intellectual property, including claims of copyright infringement, you must provide notice in the manner specified within Triada Design’s specific Copyright and Intellectual Property Notice provision. This requires sending written notice to our designated legal department, detailing the nature of the claim and including all necessary supporting information.

h. Modification and Termination of Services and Terms

Right to Modify or Terminate Services: Triada Designs SRL reserves the right to modify, suspend or terminate any or all of our services, including but not limited to our e-commerce platform, 1:1 consultation offerings and subscription/membership services, for any reason, at our sole discretion, and at any time. While we will endeavour to provide prior notice of any such change, we are not obligated to do so, and we shall not be liable to you or any third party for any such modification, suspension or termination.
Right to Alter Terms of Use: Triada Designs reserves the right to amend these Terms and Conditions and any other policies governing the use of our services at any time. We encourage you to review these policies frequently to stay informed of any changes. Your continued use of our services following the posting of any changes constitutes your acceptance of those changes.
Notification of Material Changes: If we make a “material change” to these Terms or our policies, we will notify you of such change through one or more of the following methods: by email to the address you have provided to us, by a prominent notice on our Website’s homepage, or by a notification within your member or client account.
Definition of a “Material Change”: What constitutes a “material change” shall be determined by Triada Designs at its sole discretion, in good faith and based on reasonable judgment. A material change may include, but is not limited to, alterations to pricing, fees for services, cancellation policies, or a significant change in the nature of our products or services provided under our subscription offerings.

i. Independent Contractor Status

You and Triada Designs are independent contractors. This agreement does not create any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship. You understand and agree that when you purchase our products, book our services, or use our digital platforms, you are doing so as an independent party. You are not our employee, agent or partner, and you have no authority to act on our behalf or bind us in any way.

j. Severability

If any provision of this agreement is found to be unenforceable or invalid by a court of law, that provision will be modified and interpreted to best accomplish the original intentions of the parties to the fullest extent permitted by law. The unenforceability or invalidity of any single provision will not affect the validity or enforceability of the remaining provisions, which will continue in.

k. Compliance with Law and Taxes

You agree to comply with all applicable local, national and international laws, statutes, ordinances and regulations concerning your use of our Website and any Triada Designs service. This includes but is not limited to, laws governing your purchase of our e-commerce products, engagement in 1:1 consultation services, participation in subscription/membership programs and booking holiday homes through third party links.

You are solely responsible for paying any and all taxes, duties and government charges that may apply to your purchases, subscriptions or bookings, including but not limited to value added tax (“VAT”) or sales tax. This provision excludes any taxes on Triada Designs’s net income.

l. Taxation of Short-Term Rentals

For the avoidance of doubt regarding “Holiday Homes” or short-term rental services, the Client and the Host acknowledge that the assessment, collection, and remittance of applicable taxes (including but not limited to VAT, GST, Sales Tax, Occupancy Tax, or Tourist Levies) are governed by the local statutes of the jurisdiction in which the property is situated.

Where mandated by local law or existing treaty, Triada may facilitate the automated collection and remittance of such taxes via the Platform. The availability of this feature depends strictly on the regional capabilities of the Platform and the specific tax regulations of the relevant country (e.g., EU, US, Australia, UAE).

Unless otherwise prohibited by law, tax liabilities shall be allocated as follows: (i) the Client remains responsible for all transaction-based consumption taxes or surcharges levied upon the guest; and (ii) the Host remains solely responsible for all income-based taxes, property taxes, or host-specific licensing fees. Each party agrees to indemnify Triada Designs SRL against any claims, audits, or penalties resulting from the misclassification of their tax status or failure to report taxable income.

m. Indemnification and No Guarantee of Service

Indemnification: You agree to indemnify, defend and hold harmless Triada Designs, our affiliates, officers, directors, employees and agents from any and all claims, demands, losses, damages, costs and expenses (including reasonable legal fees) that arise from or relate to your use of our services.
Specific Indemnification Triggers: You agree to indemnify the Indemnified Parties against any claim arising from or related to:

a. Breach of Terms: Your breach or violation of any of these Terms and Conditions, including any warranties, representations, or covenants made by you herein.

b. Product Misuse: Any loss, damage, or injury (including personal injury) caused by your misuse, improper care, or negligence regarding the purchased jewelry or products.

c. Third-Party IP: Your infringement, misappropriation, or violation of any intellectual property rights, privacy rights, or other proprietary rights of any third party.

d. User-Generated Content (UGC): Any content, photos, or materials you submit, post, transmit, or make available through the Site or associated social media channels (e.g., reviews or testimonials).

e. Illegal Activities: Your negligent or willful misconduct or any unlawful acts or omissions related to your use of the Site or the products.

Procedure: The Indemnified Party reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any Indemnifiable Claim without the prior written consent of Triada Designs. Your indemnification obligations shall survive the termination of these Terms and Conditions and your use of the Site.

n. Disclaimer of Warranties

Triada Designs and its affiliates, officers, directors, employees and appliers provide our websites and all services, including but not limited to e-commerce, consultations, subscription offerings and holiday home listings, “as is” and without any warranty or condition, whether express, implied or statutory. We specifically disclaim any implied warranties of title, merchantability, performance, fitness for a particular purpose and non-infringement.

Furthermore, no advice or information, whether oral or written, you obtain from Triada Designs shall create any warranty not expressly stated in our terms. This means you use our services at your own risk, and we make no guarantees about their uninterrupted availability, reliability or specific outcomes.

o. User Generated Content (“UGC”) and Endorsements

Definition of UGC: “User-Generated Content” or “UGC” means any content, including but not limited to, product reviews, ratings, testimonials, photographs, videos, consultation feedback, comments, and other material that you or other users submit, post, upload, or transmit through the Site or through social media channels associated with Triada Designs.
Warranty and Disclaimer Requirements (16 C.F.R. §255 Compliance): By submitting any UGC that constitutes a testimonial, endorsement, or claim related to the performance or outcome of Triada Designs’ products or services, you specifically warrant the following:

a. Truthfulness: The UGC is an honest reflection of your actual experience with the product or service.

b. Material Connection: You will disclose any material connection you have with Triada Designs (e.g., if you received a free product or payment) in compliance with FTC guidelines.

c. Required Disclaimers: Where the UGC provides a specific outcome or result (such as a testimonial, review, or feedback on a consultation), Triada Designs reserves the right and will, where necessary for compliance with 16 C.F.R. Part 255 (FTC Guides Concerning the Use of Endorsements and Testimonials in Advertising), display the disclaimers prominently alongside your content. Results may vary, and testimonials are not a guarantee of similar outcomes. No guarantee of results is offered or implied through any consultation service or feedback provided.

Content License: You grant Triada Designs a non-exclusive, perpetual, worldwide, irrevocable, royalty-free, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display your UGC in any media formats and channels (including for marketing and advertising purposes) without compensation to you.
Indemnity for UGC: You agree to indemnify and hold harmless Triada Designs from any and all claims, damages, or liabilities arising from your UGC, including any claims that the UGC infringes the intellectual property or privacy rights of any third party.